LORS Manager
Lost, Outstanding & Return Shipments
🚚 RIV5 / NOVA · NOVA
1
2
3
4
5
6
7
8
9
✕ Clear
0
⌫
Zenith Support Solutions Ltd · zenithsupportsolutions.com
LORS Manager · RIV5 / NOVA
NOVA · Powered by Zenith Support Solutions
Local demo · NOVA
➕ Add Entry
⬇ Export
🔒 Lock
All Reasons
Customer Unavailable
Age Verification Failed
OTP Not Available
Customer Notes Update
Damage
Damaged
All Statuses
Open
Submitted to Amazon
Resolved
Credited
Hit Scorecard
📦 LORS Entries
Click status to update · Click row to view details
Tracking Number
DA Name
Reason
Date
Status
Notes
Photo
Actions
📦
No entries match your filters
➕ Add New LORS Entry
✕
Tracking Number *
DA Name *
Reason *
Customer Unavailable
Age Verification Failed
OTP Not Available
Customer Notes Update
Damage
Damaged
Date & Time *
Status
🔴 Open
🟡 Submitted to Amazon
🟢 Resolved
🔵 Credited
⚫ Hit Scorecard
Amazon Week *
The week this parcel belongs to. It stays here even after you resolve it.
Notes / Details
Photo Evidence
📸 Click to upload photo evidence
JPG, PNG — max 5MB
Entry Details
✕